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PRIVACY POLICY

Privacy Policy
 

Tracey McArdle Exclusive Properties Pty Ltd ABN: 50 164 870 204 Corporation Licence No: 10015609 | Licensee: Craig Nock (Licence No: 20345345)

We are a NSW real estate agency specialising in short-term rental accommodation. Tracey McArdle Exclusive Properties Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. What personal information we collect

We collect personal information that is reasonably necessary for our business functions, including managing short-term rental bookings, lease agreements, and property services.

Common types of personal information we may collect include:

  • Your name, date of birth, and contact details (address, phone number, email)

  • Identification documents (e.g., driver's licence, passport, or other photo ID)

  • Payment details (e.g., credit card information for bookings or bonds)

  • Employment or reference details

  • Other information you provide during the booking process, such as emergency contacts or special requirements

We generally collect this information directly from you when you:

  • Submit an online booking form or lease agreement

  • Communicate with us via phone, email, or in person

  • Interact with our website or booking systems

In some cases, we may collect information from third parties (e.g., references, previous agents, or public sources) where it is necessary and permitted by law.


2. How we use your personal information

We use your personal information to:

  • Process and manage your booking or short-term rental agreement

  • Provide accommodation services, including check-in, maintenance, and guest support

  • Comply with legal obligations (e.g., under NSW tenancy and real estate laws)

  • Communicate with you about your booking or property

  • Improve our services and website


3. Disclosure of personal information

We may disclose your personal information to third parties where it is necessary for providing our services or required by law. This includes:

  • Property owners or landlords

  • Strata committees, building managers, security offices, or concierges (e.g., for access to buildings or common areas)

  • Tradespeople or contractors (e.g., for repairs or maintenance during your stay)

  • Service providers (e.g., payment processors, cleaning services, or booking platforms)

  • Government authorities (e.g., NSW Fair Trading or taxation bodies)

  • Law enforcement or regulatory bodies if required

We only disclose information that is reasonably necessary and take steps to ensure third parties handle it securely. We do not sell your personal information.

By submitting a booking application or entering a lease agreement, you consent to us sharing your contact details (e.g., name, phone, email) with strata bodies, building security/concierges, or tradespeople as needed to facilitate your stay or address property issues.


4. Security and storage of personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage (electronic and physical), access controls, and encryption where appropriate.

We retain personal information only as long as necessary for our business purposes or as required by law. Once no longer needed, we securely destroy or de-identify it.


5. Access and correction

You have the right to access or correct your personal information we hold. Please contact us (details below) to make a request. We will respond promptly and may require verification of your identity.


6. Marketing

We may use your contact details to send you information about our properties or services. You can opt out at any time by contacting us or using the unsubscribe option in communications.


7. Website and online bookings

When you use our website or online booking form, we may collect information via cookies or similar technologies (e.g., IP address, browser type). This helps us improve your experience. Third-party providers (e.g., booking platforms) may also collect data under their own privacy policies.


8. Complaints

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond promptly.

If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC):


9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.
 


Contact us

For privacy enquiries, access requests, or corrections: Email: property@traceymcardle.com.au  Phone: +61 2 9358 2655 Address: Suite G03, Building 17, 122 Lang Road, Moore Park NSW 2021 AUSTRALIA.
 

Last updated: December 2025

Note: By completing our online booking form or lease agreement, you acknowledge that you have read and agree to this Privacy Policy. We recommend reviewing it before submission.

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