TERMS & CONDITIONS
TERMS AND CONDITIONS
a) Part cancellation of a booking will not be accepted.
b) Should the guest cancel up to 3 months before the letting, the guest will be entitled to a full refund of all monies paid less booking fee ($110).
c) Within 3 months, deposits on cancelled bookings are only refundable when the premises are re-let for the whole term of the cancellation at the full rent.
d) The Landlord may cancel at any time up to 1 month prior to the letting, in which case the guest will receive a full refund. Tracey McArdle Exclusive Properties will endeavour to find equivalent accommodation.
Rental prices include all utilities (should the bill not exceed normal usage). Should the account be extreme then the guest will be responsible for the difference and previous accounts will be supplied. Our properties do not include landline telephones.
THE GUEST AGREES WITH THE LANDLORD/AGENT:
a) To pay the rent prescribed herein in advance.
b) The agent is entitled to use their discretion as to the disbursement of the rental funds to the owner (ie in advance or in arrears)
c) To maintain and leave the premises in a clean, tidy and undamaged condition. In the case of non-compliance a cleaning fee will be charged.
d) Not to assign or sub-let the whole or any part of the premises.
e) That all damages, breakages and losses to the premises and/or furniture, furnishings and lock and key replacements are to be reported to the Agent immediately. The guest shall be responsible for any damages or breakages and the ‘Damage Account’ must be paid for by the guest within a 21 day period of billing.
f) That at the time of the booking, the Landlord and/or Agent has described the premises and its position to the best of their ability and in good faith and as accurately as possible and that no responsibility or refund for alleged misdescription can be accepted.
g) Not to remove any of the furniture or effects from the premises.
h) To allow the Landlord and/or Agent to enter and view the state of repair of the premises.
i) That the guest or any persons using the premises shall not conduct themselves in a manner which is a nuisance or annoyance to adjoining or neighbouring occupiers and shall comply with the requirements of all statutory laws, regulations and by-laws applicable in respect of the premises.
j) That the premises or any part thereof shall not be used for any purpose other than as holiday/corporate short term accommodation and that no more than the occupants named on the front page of this lease are to be accommodated. Occupancy of more than the stated number of persons may render the guest liable to cancellation of the tenancy by the agent.
k) That animals are not permitted on or in the vicinity of the premises. If pets are found the guest will be liable for the cost of cleaning and/or fumigating the premises and the tenancy may be terminated by the agent.
l) That fish or any other seafood are not to be cleaned or left on the premises.
m) That no responsibility is taken for the guest’s personal property left on the premises and such property may be disposed of immediately by the Landlord and/or Agent.
n) That in the event of the premises being offered for sale, to allow the Landlord and/or Agent to inspect the premises with prospective purchasers during reasonable hours by appointment.
o) That in the event of the premises being sold, this Agreement is cancelled and all deposit monies will be refunded in full. A minimum of one month’s notice shall be given.
a) The guest must return all keys and vacate the premises by 11.00 am on the day of departure, otherwise rental will be charged up to and including the date on which the keys are returned.
b) The guest agrees to allow the Landlord’s Agent to hold in their possession duplicate keys to the said property. Should any keys be lost, misplaced or broken they will be replaced at the Tenants expense.
c) In the instance of a guest locking themselves out after office hours, the guest is to arrange a locksmith at their own expense.
d) The guest is required to keep the Agent informed regarding vacating dates, should they differ/change from that on the original lease. Any guest wishing to extend their booking agrees with the Agent to confirm the extension in writing and forward payment on or prior to the day of extension. If the extension is not paid the booking will not be extended.
e) The guest agrees to allow the landlord’s Agent to view the property with prospective clients on the condition that every attempt is made to contact the guest 24 hours prior and/or an agreed appointment is made.
f) There are no parties of any type to take place in the property. If there is a party held in the premises there will be an automatic $1000 per day penalty applied to your credit card and you will be evicted from the premises without any refund.
g) The guest agrees with the Agent that if there is rent in arrears by twenty one (21) days or more, the Agent has the right to change the locks without notice.
h) The security deposit is to be held by the Agent for payment of any outstanding monies owed by the guest during & after tenancy including telephone charges, extra cleaning charges, damages etc: If these charges are greater than the amount of the deposit the guest agrees to pay the outstanding amount in full on account from the Agent.
i) The guest agrees that any unpaid account over thirty (30) days will immediately be handed to the debt collector with an incurred fee of 20%.
j) The guest agrees that if the agent is charged any fees to receive an overseas transfer of monies to their account, then the guest is liable for this charge & will be added to their account. If any personal cheques are dishonoured, refer to drawer, present again etc, then $25 fee will be incurred and any other cheques will not be accepted thereafter.
k) The guest agrees to maintain where applicable, washing machine, clothes dryer, waste disposal unit, refrigerator or dishwasher in good working order and at the termination of the tenancy shall be handed over to the landlord clean and in good working order.
l) The guest agrees not to drive nails, screws, or hooks (including sticking hooks) into or in any way deface the walls of the premises.
m) If the said property has internet and the internet is deemed not to work because of a problem with the guests computer and is proved to work with the agents computer, the agency will take no responsibility. The agent is not responsible to fix the guests computer. If the agent is to attend the property this will be at a cost to the guest of $50/hour.
n) All TVs are tuned prior to tenancy. Should they need re-tuning during or after tenancy this will be charged to the guest.
o) The guest agrees that the Agent or Landlord does not accept responsibility for damage to persons or property whilst occupying the premises. This extends to damage caused by vehicles parked on the roadside in front, rear or near of the property.
p) Despite any other provision of this lease, if a goods and services tax (GST) is imposed on any supply made to you in connection with this lease, the amount you must pay for this supply is increased by the rate at which that GST is imposed.
HOUSE RULES FOR GUESTS & VISITORS
House Rules are provided at the Property to ensure that Guests and Visitors know and comply with the specific Rules governing their permission to enter and occupy the Property.
1. GENERAL REQUIREMENTS
1a) Guest and Visitors must comply with all House Rules, By-Laws and instructions from the Manager and security
services during their stay; and
1b) Guests must notify the Manager of any disputes or complaints from neighbours as soon as is practicable.
1c) Guests must register any concerns, suggestions and/or complaints directly to our office (in writing) within 24 hours
of key collection or as the issue arose. No allowance will be made at the end of stay.
1d) If a Guest logs a repair request which is found to be due to misuse, the Guest will be liable for the cost of the
1e) In the instance of a Guest locking themselves out of the Property out of office hours, the Guest is to arrange a
locksmith at their own expense. Under no circumstances should locks be changed without the approval of a Tracey
McArdle Exclusive Properties Property Manager.
2. NOISE & RESIDENTIAL AMENITY
2a) Guests and Visitors must not create noise which is offensive to occupiers of neighbouring properties especially
between 9pm - 8am and during arrival and departure at any time throughout the occupancy;
2b) Offensive noise or parties are prohibited and may result in termination of permission to occupy the Property,
eviction, loss of rental paid and extra charges for security and other expenses which may be deducted from Security
Deposit or Bond under the Terms and Conditions; as well as a $1500 fine payable by the Tenants.
2c) Guests and Visitors must not engage in anti-social behaviour and must minimise their impact upon the residential
amenity of neighbours and local community.
2.1a) Guests are responsible for ensuring the limits set on Guest numbers is complied with at all times; and
2.1b) Guests are responsible for ensuring that the House Rules are complied with by all guests.
2.2a) Guests are responsible for ensuring the limits set on Visitor numbers is complied with at all times; and
2.2b) Guests are responsible for ensuring that Visitors comply with these House Rules.
2.3 GATHERINGS OR FUNCTIONS
2.3a) The Property is not a “party house” and any such activities are strictly prohibited; and
2.3b) Any gathering, celebration or entertainment permitted at a Property must not conflict with residential amenity and
must comply with all the other requirements.
2.3c) Should the Guest be found to have had / be having a party, Guests may face immediate eviction, loss of
Bond/Security Deposit and rents.
3a) Guests and Visitors are to comply with parking regulations and other requirements set out below and show
consideration to neighbours and other vehicles; and
3b) Parking arrangements at the Property are as per the Property welcome notes supplied.
4. GARBAGE & RECYCLING
4a) Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practice at the Property (as
set out below) in the allocated bins, and excess rubbish must not be left in public or common areas; and
4b) Garbage and recycling arrangements at the Property are as per the welcome notes. Any bins not put out will incur a
handling charge of $50. A rubbish removal fee will apply for excess rubbish left on premises according to the amount
of rubbish and tip fee. Holiday Rental Code of Conduct – Version: 1.0 (March 2012) Page 2 of 2
4c) Garbage and recycling arrangements are as per the Property welcome notes. Local council bins are coloured: Red =
General waste/rubbish, Yellow = All recycling unless Blue bin is provided, Blue = Paper/Cardboard, Green = Garden
4d) Any food items with strong odours (e.g. seafood) should be discarded from the property immediately afterward use
to help eliminate odours.
5. EMERGENCY CONTACT
In the event of an emergency relating to the Property, please telephone Tracey McArdle Exclusive Properties on 02 9358 2655. Ambulance, Fire and Police emergencies dial 000.
6. SECURITY & UTILITIES
6a) Whenever Guests are absent from the Property, they must ensure all windows and doors are closed and locked to
maintain security and to prevent rain and water damage.
6b) Do not leave appliances running if property is unattended this includes air conditioning, heaters and clothes dryers.
6c) Do not run heating or cooling appliances with doors and windows open (unless specified in Property Information Pack)
7. SWIMMING POOL/SPA (IF APPLICABLE)
7a) The swimming pool/spa rules must be followed
7b) Swimming pool/spa must not be used between the hours of 10.00pm and 7.00am.
7c) No glassware is permitted in the pool.
7d) Diligent care should be taken on wet surfaces
7e) All children must be supervised at all times.
8. DECK, PATIO, COURTYARD & BALCONY AREAS
8a) All due care should be taken when utilising all balconies, railings and decking.
8b) Do not stand on or hang over railings.
8c) Stay away from the edge.
8d) Keep children supervised at all times.
8e) No clothing, washing or any other items to be hung over balcony/railings.
8f) Be mindful of noise while on balconies (refer to clause 2a, 2b and 2c)
8g) Do not feed or attract birds or other animals to the balconies or decks
9a) Smoking is not permitted in any of our properties, this includes inside the property, balconies, backyards, common areas of a building. An extra
cleaning fee may apply if cigarette butts are left behind or deodorising the Property is required.
9b) Under no circumstances should cigarette butts be flicked off the balcony, over neighbours fences etc – Fines apply.
10a) Pets are not permitted at the Property (unless prior permission has been provided by the Manager in writing).
10b) In cases where pets have been permitted, a charge will be incurred by the Guest should the Property require
deodorising due to pet smells.
10c) In cases where pets have been permitted, the Guest is responsible for any damages incurred to the Property, grounds or
11. BBQ/BARBEQUE (IF APPLICABLE TO PROPERTY)
11a) If BBQ/barbeque has been provided for the enjoyment of Guests. Guests are responsible for cleaning thoroughly after each use. Extra charges will be incurred by the Guest if extra cleaning is required.
11b) If the BBQ/Barbeque requires a gas bottle to be refilled, costs and responsibility to change gas bottle lay with the Tenant
if they wish to use the BBQ.
12. DAMAGES & BREAKAGES
12a) Damages and breakages must be reported to the Manager. Any breakages or damages to the Property, its fittings or facilities will be charged to the Guest. Additional service fees will apply.
13. DEPARTURE ARRANGEMENTS
13a) Arrangements for keys, security, dishwashing, rubbish, etc are:
13b) Please contact the Property Manager regarding keys. In most cases keys can be locked in the Property. If you have
a car/vehicle please remove from parking area before locking keys inside Property.
13c) Ensure all doors and windows are locked and appliances are switched off (air conditioning, heating, lights etc).
13d) All dishes/utensils are to be washed and returned to original cupboards.
13e) All rubbish to be placed in large bins provided and placed in designated area (see clause 4a)
13f) Extra charges will apply if these conditions are not adhered to.
14a) Breach of these House Rules is a breach of the Terms and Conditions of occupancy.
14b) The Owner and Manager reserve the right to terminate the agreement and to evict the Guest from the Property should
these House Rules or lease agreement be breached. A fine may be imposed.
OTHER SPECIAL CONDITIONS
The personal information that the guest provides is necessary for the Landlord and/or Agent to verify the guest’s identity, to process and evaluate the application and to manage the holiday letting and premises. Personal information collected may be disclosed to other parties including the Landlord, building managers, Strata company, referees, other agents and third party operators of tenancy databases. Information already held on the tenancy databases may also be disclosed to the Landlord and/or Agent. If the guest fails to comply with their obligations under this Agreement, that fact and any other relevant personal information collected about the guest during the course of the holiday letting may also be disclosed to the Landlord, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act. If the guest would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy. Should the guest breach the terms and conditions above then the Landlord and/or Agent may re-enter the Premises. Breach of any of these terms and conditions shall also permit the Landlord and/or Agent to refuse to hand over the keys and/or immediately terminate the holiday letting.
BREACH OF TERMS AND CONDITIONS:
Should the guest breach the terms and conditions above then the Landlord and/or Agent may re-enter the premises. Breach of any of these terms and conditions shall also permit the Landlord and/or Agent to refuse to hand over the keys and/or immediately terminate the holiday letting.
USE OF PREMISES:
I/we the guest do hereby certify that I/we require the premises for the purpose of a holiday/corporate short term rentals.